FAQs

Answers to common questions
about our services.

A river in the early morning, with a couple trees in the middle surrounded by fog

Yes – the majority of extended health plans do cover psychological services. However, extended health plans differ on how much they cover per calendar year for each family member. A small percentage of insurance plans require you to have a referral from your Family Doctor. Please be sure to check with your extended health carrier to learn the particular details associated with your coverage.

At this point, we do not bill directly to the insurance company. We get you to pay us and then you submit the paid receipt to the insurance company. Many plans are very fast at getting the reimbursement back to you because the submission is done digitally.      

OHIP (The Ontario Health Insurance Plan) does not cover the fees of any private practice Psychologists in Ontario. Psychological services can be accessed for free through Psychologists who are employees of hospitals. However, this has become rather rare in Ontario and is typically found only at the largest hospitals.

We accept credit card, debit card, e-transfers, and cash as payment methods

It is best to schedule the first six to ten sessions weekly. This helps establish a strong working relationship with the therapist and makes it more likely that you will start making progress as soon as possible.

Yes, we offer both in-person and remote appointments. We use a secure video conferencing platform. The platform is PIPEDA and HIPAA compliant to ensure your privacy is protected. If an adequate internet connection is not available we offer remote sessions by telephone. Clients who request remote appointments will be asked to keep credit card information on file for payment. Please see Fee’s & Policies for further information regarding our remote appointment policy.  

Yes, you can book counselling and psychotherapy appointments online. To book an appointment online with one of our therapists, click here.

We conduct two broad categories of assessments: comprehensive assessments and clinical assessments.

The comprehensive evaluations involve both interview sessions and standardized (in-office) testing sessions. As you can see below there are about six steps in this kind of assessment. Each interview is approximately one hour long and each testing session is up to 2.5 hours.  The Feedback Session is used to review the results of the assessment, conclusions, and to discuss the recommendations. You are provided with a detailed written report that includes all the findings and recommendations. We typically schedule one appointment per week, but we can alter this to suit your needs.

  • Interview #1
  • Test Session #1 (in office)
  • Test Session # 2 (in office)
  • Rating Scales or tests completed online 
  • Interview #2
  • Feedback Session

The emotional-behavioral or clinical evaluation is not as long as the comprehensive evaluation. As you can see below this type of evaluation has four steps. The interviews vary between one to one and one-half hours each and the feedback session tends to be approximately one hour long. The Feedback Session is used to review the results of the assessment, conclusions, and to discuss the recommendations. You are provided with a detailed written report that includes all the findings and recommendations. We typically schedule one appointment per week but we can alter this schedule if that suits you better.  

  • Interview #1
  • Rating scales and online tests 
  • Interview #2
  • Feedback Session

Psychological /diagnostic assessments usually take between 4-6 weeks from start to finish. If you are in a hurry, we can accommodate this with enough notice.

We do offer a large variety of psychological assessments, and some require a lot more work than others. We have created a package price for each type of assessment which is based on the current hourly rate within the clinic. The cost of a psychological / diagnostic assessment ranges between $1,000 – $3,600. Please contact our office to learn more about the fees.

Our clinic offers a full range of counselling and psychotherapy services. We would be very happy to undertake a counselling service with you. We also offer parent consultation services to help parents more effectively meet the needs of their children and teens.     

If you are seeking counselling or psychotherapy there is little difference between a Psychologist, Registered Social Worker (Masters Level) or Psychotherapist (Masters Level). Each of these professionals are very well trained to provide counselling and psychotherapy. All our clinical staff are licensed in Ontario through the Regulated Health Colleges to provide counselling and psychotherapy. When it comes to assessment, a Psychologist typically has more training than a registered social worker or a psychotherapist for carrying out standardized and diagnostic assessment. In our clinic the Psychologists work together with the Social Workers and psychotherapists so each benefits from the strengths of the other.         

Why Choose Us?

  • Our psychological assessments are practical, user friendly and designed to help you plan the best next steps
  • Our therapists are highly trained in methods that focus on practical, solution-oriented, and empirically validated to bring about the change you desire
  • We offer culturally informed services to indigenous people (First Nation, Metis and Inuit) and we know how to access funding
  • Secure virtual counselling & in person appointments available
  • Team is led by Dr. Tim Smith, over
    20 years of experience
  • A team approach allows us to find the best match for your needs!